Your profile already exists

If you see the message “Your profile already exists” after purchasing a new subscription, it means that your email is already registered in our system from a previous account.

Why can’t I access my subscription?

Currently, it’s not possible to merge your new subscription with your old account. We understand how this can be inconvenient.

What are the options?

As a workaround, our Support Team can delete your old account (including all associated data and your email).

After that, you’ll be able to create a new account with your current subscription.

Next steps

If you’d like us to remove your old account and help you set up a new one, please contact Support. We’ll be happy to assist you.